In the competitive world of business, communication becomes an essential element. But, relying solely on the fixed-line telephone systems can cost high. Therefore, the internet has opened a wide range of communication methods, including virtual phone systems, Voice Over Internet Protocol (VoIP), email, plus mobile technology. These technical advancements make life easier for businesses. By using these cloud communication platforms, people can cut communication costs easily.
#1 What is VoIP?
VoIP is the transmission of voice over the Internet. The protocol defines how a voice travels across the network, just as the Hypertext Transfer Protocol (HTTP) determines how data should be understood, transmitted, formatted, and displayed in a web server and web browser. VoIP is also a digital vehicle for transmitting phone calls. Depending on the preferences of consumers, it can offer cheap or free calls and add new features for voice communication.
#2 What is a Virtual Phone System?
A virtual telephone exchange is also telephony via the Internet, which allows you to effectively work with calls like redirect to the right employees, record conversations, and keep statistics.
One of the major differences between the virtual phone system and VoIP is that Virtual PBX is an automated answering system, which only directs the call, whereas the hosted business VoIP phone system is a complete professional phone system. But, how can you completely differentiate both? Here are the following points, which can explain how virtual phone systems differ from VoIP.
- Choice Over Phone Numbers
The VoIP service providers offer the stand-alone number or independent number to make and receive phone calls. These phone number cannot be ported and transferred. Due to this, the companies lose the flexibility of choosing their own phone number but have the flexibility to transfer it to the provider of their choice. On the other hand, virtual telephone services provide the opportunity to choose a phone number from a wide range number, including local numbers, toll-free numbers, UIFN numbers and more. Moreover, the virtual service providers allow the companies to choose their own phone number for making and receiving calls. You can add or remove new numbers easily. Thay can also transfer them at any time.
- Features & Functionalities
VoIP has limited features and functionalities in a comparison of virtual services. The VoIP only offers the basic calling services while virtual featured with call recording, auto-dialling and call management services. VoIP includes a PBX that further offer a huge variety of rich features and functions that help businesses. This will not leave you with limited phone plans. The service providers offer to have the availability of smaller to bigger sizes plans that can serve a variety of business sizes. These features can make your work easier and more effective. The recording capabilities, phone call management and other features can transform your organization.
One problem that occurs with a number of VoIP system is security. VoIP service providers use the public Internet to route calls, whereas virtual PBX uses private data centers to enable calling over existing land or cell phone lines. This gives the security edge to virtual phone systems.
- Calling Capabilities
Through third-party data centers to any existing phone, cloud-based phone systems route incoming calls. On the other hand, the VoIP system can only make and receive calls. Virtual phone systems are an ideal choice if you already have a phone for outbound call and only want to receive calls without specifying your personal number. In case, if you want to make and receive calls, then VoIP phone systems are ideal for this situation.
In a comparison of traditional wired service, both cloud-based PBX systems and VoIP are cheaper. VoIP is a little bit a more expensive option in comparison to the virtual phone system. A virtual phone system relies on a real phone and a fixed-line for delivery of call traffic, which is then handled via computer screen. Calls transmit over the public switched telephone network, so charges are not applied. Whereas, VoIP operates via the Internet service for which the subscriber already has a fixed monthly cost. The calls that made through VoIP do not need PSTN so are either totally free or charged at low-cost.
- Reliability & Flexibility
The VoIP totally relies on the local Internet connection. All of a sudden, if the power goes down or the speed of the Internet slows down, then making and receiving phone calls become difficult. On the other hand, the virtual hosted system avoids these issues because it is totally handled by the controlled data centers. These data centers are usually safeguarded with backup power sources and plans for re-routing calls in the event of an outage.
Both VoIP and virtual phone systems are more scalable but VoIP services are not that much flexible as virtual phone systems are. When phone service is change to the calling plans, the phone numbers and features can be made in minutes. Since everything is in the cloud, nothing has to be configured and installed. This means it will not affect your incoming calls.
It concludes that both VoIP and virtual systems give you more flexibility and scalability than a wireline communication system. The virtual phone system offers more space to grow and change than preconfigured VoIP call plans. Therefore, it is essential that you investigate what the system really offers due to its exchangeable reference to VoIP and virtual service providers and numbers.
Cloud technology has changed the world of communications and provided businesses with additional tools for development, cost savings and profit. Modern progressive business is no longer without the capabilities of both VoIP and virtual PBX telephony. The telecommunication structure based on it can be very clearly tailored to the needs of any company. With only Internet access, you can create an effective connection and solve many problems of your business using both.
A correctly selected system will help you establish a dialogue with partners and clients, organize the effective work of employees, and save on communication. If you are not satisfied with the capabilities of services from providers and operators, and you do not want to put the server in the office and purchase additional equipment.